Terms & Conditions

Terms and Conditions of Big Man Removals LTD 

These conditions set out the terms of the contract between the Member and/or Storage Contractor  (“the Contractor”) of Big Man Removals LTD and you (“the Customer”) and explain your rights and  obligations and responsibilities and those of the Contractor. 

1. Interpretation  

1.1 Any reference in these conditions to “we” or “us” is a reference to the Contractor.  1.2 Any reference in these conditions to “you” is a reference to the Customer.  

1.3 “Goods” means the goods being removed and/or stored.  

2. Quotations  

2.1 Quotations include Value Added Tax but do not include any other customs duties levies or fees  payable to government or other statutory bodies and all such duties or fees (if any) will be payable by you  in addition to the quoted price.  

2.2 We reserve the right to make additional charges if any of the following have not been taken into  account when preparing the quotation: 

- 2.2.1 If due to any circumstances outside our control the work is not carried out or completed within  three months of the quotation date.  

2.2.2 Our costs increase as a result of currency fluctuations or changes in taxation or freight charges  beyond our control.  

2.2.3 We have to collect or deliver Goods above the first upper floor.  

2.2.4 We supply any additional services.  

2.2.5 There are delays outside our reasonable control in which event we will make an additional charge  for waiting time calculated in accordance with our standard rates applicable at the time.  2.2.6 Access to the collection or delivery point is inadequate or the approach is unsuitable for our  vehicles.  

2.2.7 Any parking or other fees or charges that we have to incur and pay in order to carry out the services  you require. In all these circumstances you will be responsible for the extra charges.  2.3 Our quotation is not a guarantee that we have vehicles available on the day you require. Accordingly  your signed acceptance of our quotation does not constitute a contract between us until you have our  written confirmation that we can move your Goods on your required date. We will send our written  confirmation within one working day of our receipt of your acceptance of our quotation.  

3. Work excluded from our quotations Unless previously agreed in writing we will not: - 3.1 Dismantle or assemble unit-furniture (flat-pack), fittings or fitments.  

3.2 Disconnect or reconnect appliances, fittings or equipment.  

3.3 Remove or lay fitted floor coverings.  

3.4 Take down or re-hang curtains, blinds or other window coverings.  

3.5 Move night storage heaters unless they are dismantled.  

3.6 Move or store any items excluded under Clause 4.  

3.7 Move any item or items which our removal crew reasonably believe they cannot move safely or the  removal of which may damage the item or items in question or its or their surroundings.  

4. Excluded Property The following items are specifically excluded from this contract and will not be  removed:  

- 4.1 Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, or goods or 

collections of a similar kind.  

4.2 Potentially dangerous, damaging or explosive items.  

4.3 Goods likely to encourage vermin or other pests or to cause infection.  

4.4 Refrigerated or frozen food or drink.  

4.5 Any animals and their cages or tanks including pets, birds or fish.  

4.6 Cars, boats and caravans.  

4.7 Furs, perfumery, wines, spirits, tobacco, cigars, cigarettes, foodstuffs, perishable goods or any kind of  explosives. Such goods will not be removed by us except without prior written agreement. If you submit  such goods without our knowledge and prior written agreement we will not be liable for any loss or  damage except when death or injury is caused by our negligence or that of our employees or agents and  you will indemnify us against any charges, expenses, damages or penalties claimed against us by third  parties. In addition we shall be entitled to dispose of (without notice) any such goods which are listed  under paragraphs 4.2, 4.3, 4.4, 4.5 & 4.7.  

4.8 Breakage of owner packed property unless the box or container shows signs of external damage.  

5. Customer’s responsibility It is your sole responsibility to: 

- 5.1 Declare to us the proper value of the Goods.  

5.2 Obtain at your expense all documents necessary for the removal to be completed.  5.3 Be present yourself or appoint a representative at the departure and destination points to ensure that  nothing is removed or left in error or is left in the wrong room.  

5.4 Prepare adequately and stabilise all appliances prior to their removal.  

5.5 Arrange suitable parking for our removal vehicles. Other than by reason of our negligence we will not  be liable for any loss or damage, costs or additional charges that may arise from any of these matters.  

6. Ownership of the goods By entering into this contract you confirm to us that: 

- 6.1 The Goods are your own property; or  

6.2 You have the authority of the owner of the property to make this contract in respect of the Goods.  You will be responsib 

7. Postponements/Cancellations  

7.1 If you postpone or cancel this contract we may charge according to how much notice you provide  prior to the agreed moving date:- 

Between 5-10 working days: 30% of the total removal charges  

Less than 5 working days: 60% of the total removal charges  

Less than 24 hours: 100% of the total removal charges. *Working days refer to normal working week  Monday to Friday and exclude weekends and public holidays.*  

8. Payment of Removal Charges Unless you have our written agreement to the contrary you must pay our  charges so we have cleared funds in advance of the removal. Unless we agree otherwise, you may not  withhold any part of the agreed price. Interest at 2% per month calculated on a daily basis, is charged on  all overdue accounts. We reserve the right to terminate this contract if payment is not received before  the removal date, and not to carry out any services quoted for. Failure to comply with our payment terms  will also mean that the Goods are not insured.  

9. Our liability for loss or damage  

9.1 Insurance Cover  

9.1.1 This is against loss or damage, subject to our terms and conditions, for the sum declared up to  £30,000 unless an increased figure is specifically requested by the customer and confirmed in writing by 

the remover. Cover is to be operative whilst under the control of the Remover from time of taking up  until finally delivered to or from any address in England, Scotland and Wales or in any Depository, Store  or Warehouse or at temporary rest anywhere in England, Scotland and Wales. Claims must be in writing  and be received within seven days of the removal.  

9.1.2 In the event of loss or damage caused by our negligence or breach of contract, out liability to you  will be assessed as a sum equivalent to the cost of their repair or replacement, taking into account the  age and condition of the goods immediately prior to their loss or damage but subject to a maximum  liability of £30,000 (unless we have agreed a higher amount with you).  

9.1.3 Excluding Jewellery, Watches, Precious Stones, Money Deeds, Bonds, Securities, Stamps of all kinds.  9.1.4 Excluding Livestock, furs, perfumery, tobacco, cigars, cigarettes, wines, spirits and the like and  explosives.  

9.1.5 Excluding Wear, Tear, Gradual Deterioration (including the deterioration of contents of Deep Freeze  Units), Moth and/or Vermin.  

9.1.6 Where any item consists of articles in a pair or set, this cover is not to pay more than (a) the value of  any particular part or parts which may be lost or damaged without regard to any special value which such  article or articles may have as a part of such pair or set; (b) a proportionate part of the value of the pair  set.  

9.1.7 Excluding Any Loss or Damage covered in whole or part by any other Policy or Indemnity by  whosoever effected, except in respect of any excess over the sum recoverable or which but for the  existence of the above mentioned cover would be recoverable under such other Policy or Indemnity.  9.1.8 Excluding Consequential Loss of any kind or description.  

9.1.9 Excluding any consequence whether direct or Indirect of War, Invasion, Act of Foreign Enemy,  Hostilities (whether war be declared or not), Civil War, Rebellion, Revolution, Insurrection or Military or  Usurped Power, or Confiscation or Nationalisation or Requisition or Destruction of/or damage to property  by or under the order of any Government or Public or Local Authority.  

9.1.10 Excluding any consequence whether direct or indirect caused by or arising from ionising radiations  or contamination by radioactivity or the radioactive toxic explosive, or other hazardous properties as  defined in the Radioactive and Explosive Nuclear Assemblies Exclusion Clause.  

9.1.11 Excluding Loss Destruction or Damage directly occasioned by pressure waves caused by aircraft  and other aerial devices travelling at sonic or supersonic speeds.  

9.1.12 Excluding Loss or Damage caused by Insects, Damp, Mildew, Rust, Climatic, or Atmospheric Causes,  or Leakage of Liquid from any receptacle or container.  

9.1.13 Excluding unframed glass, marble or stone, unless protected in a foam lined crate.  9.1.14 Excluding mechanical and electrical damage or derangement of clocks, barometers, refrigerators,  freezers, washing machines and other electrical domestic appliances, radios, television sets, record  players or tape recorders, typewriters, sewing machines, scientific, or musical instruments, accounting  machines, unless as a direct result of external, physical damage of such items.  

9.1.15 Excluding Loss of individual items packed by the Remover or Household Removal Customers in  cartons, trunks, cases, furniture, drawers or any other receptacle unless such items have been previously  listed and disclosed to the remover.  

9.1.16 Excluding damage of individual items packed by the Remover or Household Removal Customers, in  cartons, trunks, cases, furniture, drawers or any other receptacle unless as a direct result of external,  physical damage of such receptacles.  

9.1.17 Excluding damage to any furniture which is unsuitable for removal or transport (particular system  furniture sold in kit form).  

9.2 The Insurance Cover has an excess of £200,00. The client is responsible for this amount in the event of  any claim. 

10. Time limits for goods in transit claims We will not be liable for any loss or damage to any goods unless  any claim for loss or damage is notified to us in writing WITHIN SEVEN DAYS (this is a requirement of  insurers) of either their collection by you or delivery by us to their destination, unless you request a  reasonable extension which we agree in writing.  

11.1 Unless we give a specifically agreed written timescale then arrival and departure times are an  estimate only.  

11.2 If we do not keep to an agreed written time scale schedule and any delay is within our reasonable  control we will pay your reasonable expenses which arise as a result of our not keeping to the agreed  written time schedule. If through no fault of ours we are unable to deliver your goods, we will take them  into store. This contract will then be fulfilled and any additional service(s), including storage and delivery,  will be at your expense.  

12. Damage to premises We shall only be liable for damage to premises caused by our negligence. Any  damages to premises must be noted on the delivery receipt and confirmed in writing to us within seven  days unless you request a reasonable extension which we agree in writing.  

12.1 The Public Liability Cover has an excess of £300. The Client is responsible for this amount in the  event of any claim.  

13. Our rights to withhold or dispose of goods We have a legal right to withhold or (subject to complying  with the notice procedure in condition 16.6) ultimately dispose of some or all of the goods until you have  paid all our charges and other payments due under this contract. These include any charges that we have  

paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all  storage charges and other costs incurred as a result of our withholding your goods and these terms and  conditions will continue to apply.  

14. Sub-contracting the work  

14.1 We reserve the right to sub-contract some or all of the work for which we have provided a quotation  without reference to you.  

14.2 If we sub-contract these conditions will still apply in full.  

15. Storage services The following terms in addition to all other terms set out in this document will apply  to all contracts for the storage of goods: 

- 15.1 If you require storage facilities you are obliged to provide a forwarding address and notify us in  writing if it changes. All correspondence and notices will be deemed to have been received by you seven  days after posting it to the last forwarding address recorded by us.  

15.2 The manner in which goods are transported and whether we use conventional or containerised  storage shall be within our sole discretion unless otherwise confirmed in writing.  15.3 Where we provide an inventory of goods stored on your behalf it will be accepted as accurate once  you have signed the inventory.  

15.4 All charges for storage services are payable in advance. All our charges including removal charges  must be paid in full in cleared funds before any goods are released from storage and we shall be entitled  to exercise a lien over those goods until we receive payment of all charges due from you to us.  15.5 We review our storage charges periodically. You will be given 28 days’ notice in writing of any  increases following which our revised rates as notified will apply. We will always act reasonably in  reviewing our storage charges.  

15.6 On giving you 28 days’ notice we are entitled to require you to remove your goods from our custody  and pay all money due to us. Any such notice will tell you that we will dispose of your goods three months 

thereafter if you fail to pay all outstanding sums due to us and, in that event, we will do so without  further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to  your account and any eventual surplus will be paid to you without interest.  

15.7 If your payments are up to date we will not end this contract except by giving you three calendar  months’ notice in writing. If you wish to terminate your storage contract you should give at least 14 days’  notice. Whilst we will use reasonable endeavours to arrange the release of your goods on the dates you  require, specific dates cannot be guaranteed.  

15.8 If you choose someone else to collect your goods from our storage facilities we are entitled to make  a charge for handing them over. Our responsibility for such goods will cease upon their being handed  over to your chosen representative.  

16 Force Majeure A party shall not be liable for any failure of or delay in the performance of this  agreement for the period that such failure or delay is beyond the reasonable control of a party, materially  affects the performance of any of its obligations under this agreement, and could not reasonably have  been foreseen or provided against, but will not be excused for failure or delay resulting from only general  economic conditions or other general market effect. 

17. Whole agreement These Terms and Conditions together with our quotation are intended to form the  whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any  variation of these terms such variation should be confirmed in writing. Any variation however agreed  shall never invalidate the remainder of these Terms and Conditions.  


18. Jurisdiction This contract is subject to the laws of England and Wales if our principal place of business  is situated in England or Wales, or to the laws of Scotland if our principal place of business is situated in  Scotland. Terms and Conditions of The Big Man Removals LTD These conditions set out the terms of the  contract between the Member and/or Storage Contractor (“the Contractor”) of BigManRemovals LTD and  you (“the Customer”) and explain your rights and obligations and responsibilities and those of the  Contractor.